Customer Service

A relationship with insurance to soar beyond what you’ve experienced yet. To understand, appreciate and enjoy insurance, We are here for you.

Customer Experience

We Love to Talk

At Navi General Insurance, we love to talk to you! Whether it’s about your claims, policy, or just the weather! You can use email or phone to start the conversation!

Connect with us on the following channels

Talk to Us

For Navi Health Insurance you can contact us on +91 81475 44555

For all other policies, you call us at our Toll-Free 1800 123 0004 or alternatively at 022-40943600

Write an Email

Email your queries to

For Senior Citizens, we have a special cell and our Senior Citizen customers can email us at for priority resolution

Visit a Branch

Walk into any of our branches or partner locations for any assistance

Write a Letter

You can also write a letter to us at:

Navi General Insurance Limited

Registered Office: AMR Tech Park,

Ground Floor, No. 23 & 24,

Hosur Road, Bommanahalli,

Bengaluru-560 068’, Karnataka

We request you to please mention your complete details: Full Name, Policy Number, and Contact Details in all your communications, to enable our customer experience expert to connect with you and provide you with the quickest possible solution.

We’ll make sure to acknowledge your service request within 3 working days and resolve it to your satisfaction within 15 working days. That’s a promise!

Escalation Matrix

Level 1

While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team.

To write a mail to the Manager – Customer Experience Team Click Here.

Level 2

If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.

To write a mail to our Grievance Redressal Officer Click Here

GRO Name - Sangeeta Tiwari

GRO Contact number - 08045355204

OR write to us in the below address:

Navi General Insurance Limited

Registered Office: AMR Tech Park,

Ground Floor, No. 23 & 24,

Hosur Road, Bommanahalli,

Bengaluru-560 068’, Karnataka

For Delhi branch, our Grievance Officer details are:

Name – Mr. Abhishek Duggal

Contact Number - 09868051437

Branch Address – 701, 7th Floor, ITL Twin Towers, Plot B-9, Netaji Subhash Place, Pitampura, Delhi - 110034

Level 3

If you are not happy with the resolution, you may approach IRDAI by calling on the Toll-Free no. 155255 (or) 1800 4254 732. You can also register an online complaint on the website

If you have any questions or other privacy concerns, you can also email us at

If your concern remains unresolved after having followed the above procedure, then you may please approach the office of the Insurance Ombudsman for a Redressal of your concern. To know the jurisdiction of your Insurance Ombudsman, please refer to the list of Insurance Ombudsman - Ombudsman list.

Service Parameters & Turnaround Times

Service Parameters & Turnaround Times details

Service Parameters & Turnaround Times details (Health)

Electronic Insurance Account

What is eIA?

eIA stands for 'Electronic Insurance Account'. Electronic Insurance Account (eIA) helps you convert your policies into electronic format and helps you manage and protect them. We have tied up with CAMS Insurance Repository Services Ltd for opening eIA and servicing policyholders.

How to open eIA?

If you wish to open an eIA (e Insurance Account) or you already have an existing eIA (e Insurance Account), pls call at 1800 123 0004 or write us at and we will be able to assist you.

Documents required for opening an eIA

  • Self- attested copy of proof of identity such as PAN Card or Passport
  • Self- attested copy of proof of Address such as Driving License, Utility Bill(not older than two months) etc
  • Self- attested copy of proof of Date of Birth
  • Cancelled cheque

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Navi General Insurance Limited
IRDAI Registration No: 155 | CIN: U66000KA2016PLC148551