Claims! No Problems

Need To File A Claim?

Claims with Navi General Insurance are incredibly smooth and customer-friendly. It was easy to buy our policy, it should be easier to file a claim!

To register a claim you can follow the processes as below:

Motor Claim

Cashless Claim

In the event of an accident claim, you can avail cashless facility by choosing our cashless garage network. Stepwise procedure is given below for your better understanding;

Step 1: Claim Registration

Notify or submit a claim by following way;

• Making a call on Toll Free # 1800 123 0004 OR
• By sending an E Mail to mycare@navi.com OR
• Through Customer Portal on website www.cocogeneralinsurance.com OR
• Using Mobile App OR
• Directly walk into branch

Step 2: Take your vehicle for repair

Take your vehicle to any of our network garage along with the documents as mentioned below. Survey will be conducted by the surveyor at the garage.

1. Claim Form completely filled and duly signed by Insured (CO’s seal need to be affixed in case the insured is a Firm/Company)
2. Copy of Registration Certificate (original for verification & return)
3. Copy of Motor Driving License of the person driving the vehicle at the time of accident (original for verification & return)
4. Police Report / Panchnama (In case of Partial Theft / Third Party property damage / Death / Body Injury / Damage due to Riot, Strike and malicious act)
5. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.

Step 3: Claim Settlement

1. After receipt of necessary relevant claim document, surveyor will assess the loss and issue work order.
2. The surveyor may conduct re-inspection once repairs are completed.
3. Navi GI will issue a Claim Amount Confirmation (CAC) on receipt of original/proforma repairing bill.
4. You can take the delivery of your car by paying your share in claim and/or amount towards any non-accidental work. While taking delivery of your vehicle, submit Satisfaction letter signed by you (CO’s seal need to be affixed in case the insured is a Firm/Company) to garage. We will release claim payment in favour of garage within 7 working days after receipt of Surveyor report /all claim documents.

Download Motor Claim Form

Third-Party Claim

Step 1: Claim Registration

Notify or submit a claim by following way;

• Making a call on Toll Free # 1800 123 0004 OR
• By sending an E Mail to mycare@navi.com OR
• Through Customer Portal at our website www.cocogeneralinsurance.com

Step 2: Documentation

Step 3: Claim Settlement

1. All Third-Party claim will be settled through the MACT (Motor Accident Claim Tribunal) Courts. The Tribunal will decide the compensation amount after legal proceedings. The Workmen Compensation Commissioner look after employee’s compensation claim.
2. The claim amount as decided by MACT court / Workmen Compensation commissioner, will be deposited with the Court or will be paid to the Complainant.

Download Motor Claim Form

Standard Fire & Special Perils Claim

Step 1: Claim Registration

Notify or submit a claim by following way;

• Making a call on Toll Free No. 1800 123 0004 OR
• By sending an E Mail to mycare@navi.com

Step 2: Documentation

Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.

1. Duly completed claim form signed by insured.
2. First Information Report (FIR) & Final Police Report; if filed
3. Fire Brigade Report; if filed
4. Photographs if taken by insured
5. Detailed inventory of loss with amount / Repair estimate
6. Original Repair & Replacement Bills
7. Policy copy
8. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
9. Any other document that supports the occurrence of the event

Step 3: Survey and Claim Settlement

1. After receipt of claim notification, claim handler will contact you within 4 hours and appoint surveyor immediately to assess the loss.
2. Surveyor will visit the place of loss within 1 working day but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
3. After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
4. Our liability under claim will be released to you / financier within 7 working days after receipt of all claim document.

Download Standard Fire & Special Perils Claim Form

Contractor's All Risk Claim

Step 1: Claim Registration

Notify or submit a claim by following way;

• Making a call on Toll Free # 1800 123 0004 OR
• By sending an E Mail to mycare@navi.com OR
• Through Customer Portal at our website www.cocogeneralinsurance.com

Step 2: Documentation

Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.

1. Duly completed claim form signed by insured.
2. First Information Report (FIR) & Final Police Report; if filed
3. Fire Brigade Report; if filed
4. Photographs if taken by insured
5. Detailed inventory of loss with amount / Repair estimate
6. Original Repair & Replacement Bills
7. Policy copy
8. KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
9. Any other document that supports the occurrence of the event

Step 3: Survey and Claim Settlement

1. After receipt of claim notification, claim handler will contact you within 1 working day and appoint surveyor immediately to assess the loss.
2. Surveyor will visit the place of loss within 1 working day after his appointment but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
3. After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
4. Our liability under claim will be released to you / financier within 7 working days after receipt of all claim document.

Download Contractor's All Risk Claim Form

Group Critical Illness or Personal Accident

Please call our call centre at 1800 123 0004 or email us at mycare@navi.com with the following information:

• Policy Number
• Name of the insured
• Date & Place of Occurrence of Critical Illness/Accident
• Details of Critical Illness/Accident

Download Health Indemnity and Critical Illness – Reimbursement Claim Form

Download Group Personal Accident Claim Form

Group Health Indemnity

Please connect with your TPA for all claim related information.

To know your TPA, please refer to the back side of your Health Card.

Download Health Indemnity – Cashless Request Claim Form

Empanelled TPAs

For Eastern & Northern States

Bihar, Jharkhand, Odisha, West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Chhattisgarh, Tripura, Delhi, Haryana, Jammu & Kashmir, Uttar Pradesh, Himachal Pradesh, Punjab, Chandigarh, Uttarakhand, Rajasthan

Raksha Health Insurance TPA Private Limited

Email: navigi@rakshatpa.com

Toll Free Number: 1800 180 1555

Website: www.rakshatpa.com

For Southern States

Karanataka, Andhra Pradesh, Tamil Nadu, Telengana, Kerala, Andaman & Nicobar Islands, Lakshwadeep, Puducherry

Family Health Plan Insurance TPA Limited

Email: navigi@fhpl.net

Toll Free Number: 1800 599 2488

Website: www.fhpl.net

For Western States

Maharashtra, Goa, Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh

Paramount Health Services and Insurance TPA Private Limited

Email: Navi.gi@paramounttpa.com

Toll Free Number: 1800 2256 01

Website: https://www.paramounttpa.com/

Other Information

Download information on:-

1. Day Care Procedures List: Download
2. Non Payable List for Health Indemnity: Download
3. Health Claims Process
   • Health Indemnity Claims Process
   • Products offering Cashless Service