Need To File A Claim?
Claims with Navi General Insurance are incredibly smooth and customer-friendly. It was easy to buy our policy, it should be easier to file a claim!
To register a claim you can follow the processes as below:
Motor Claim
Cashless Claim
In the event of an accident claim, you can avail cashless facility by choosing our cashless garage network. Stepwise procedure is given below for your better understanding;
Step 1: Claim Registration
Notify or submit a claim by following way;
Step 2: Take your vehicle for repair
Take your vehicle to any of our network garage along with the documents as mentioned below. Survey will be conducted by the surveyor at the garage.
- Claim Form completely filled and duly signed by Insured (CO’s seal need to be affixed in case the insured is a Firm/Company)
- Copy of Registration Certificate (original for verification & return)
- Copy of Motor Driving License of the person driving the vehicle at the time of accident (original for verification & return)
- Police Report / Panchnama (In case of Partial Theft / Third Party property damage / Death / Body Injury / Damage due to Riot, Strike and malicious act)
- KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
Step 3: Claim Settlement
- After receipt of necessary relevant claim document, surveyor will assess the loss and issue work order.
- The surveyor may conduct re-inspection once repairs are completed.
- Navi GI will issue a Claim Amount Confirmation (CAC) on receipt of original/proforma repairing bill.
- You can take the delivery of your car by paying your share in claim and/or amount towards any non-accidental work. While taking delivery of your vehicle, submit Satisfaction letter signed by you (CO’s seal need to be affixed in case the insured is a Firm/Company) to garage. We will release claim payment in favour of garage within 7 working days after receipt of Surveyor report /all claim documents.
Download Motor Claim Form
Third-Party Claim
For Third party MACT claims; Nodal officer email ID - navilegalclaims@navi.com
Step 1: Claim Registration
Notify or submit a claim by following way;
Step 2: Documentation
Step 3: Claim Settlement
- All Third-Party claim will be settled through the MACT (Motor Accident Claim Tribunal) Courts. The Tribunal will decide the compensation amount after legal proceedings. The Workmen Compensation Commissioner look after employee’s compensation claim.
- The claim amount as decided by MACT court / Workmen Compensation commissioner, will be deposited with the Court or will be paid to the Complainant.
Download Motor Claim Form
Standard Fire & Special Perils Claim
Step 1: Claim Registration
Notify or submit a claim by following way;
Step 2: Documentation
Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.
- Duly completed claim form signed by insured.
- First Information Report (FIR) & Final Police Report; if filed
- Fire Brigade Report; if filed
- Photographs if taken by insured
- Detailed inventory of loss with amount / Repair estimate
- Original Repair & Replacement Bills
- Policy copy
- KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
- Any other document that supports the occurrence of the event
Step 3: Survey and Claim Settlement
- After receipt of claim notification, claim handler will contact you within 4 hours and appoint surveyor immediately to assess the loss.
- Surveyor will visit the place of loss within 1 working day but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
- After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
- Our liability under claim will be released to you / financier within 7 working days after receipt of all claim document.
Download Standard Fire & Special Perils Claim Form
Contractor's All Risk Claim
Step 1: Claim Registration
Notify or submit a claim by following way;
Step 2: Documentation
Below is general list of documents. Depending upon the nature & circumstances of the loss, additional documents may be called.
- Duly completed claim form signed by insured.
- First Information Report (FIR) & Final Police Report; if filed
- Fire Brigade Report; if filed
- Photographs if taken by insured
- Detailed inventory of loss with amount / Repair estimate
- Original Repair & Replacement Bills
- Policy copy
- KYC documents (Address Proof as per policy & ID proof) if claim amount exceeds Rs. 1 lakh.
- Any other document that supports the occurrence of the event
Step 3: Survey and Claim Settlement
- After receipt of claim notification, claim handler will contact you within 1 working day and appoint surveyor immediately to assess the loss.
- Surveyor will visit the place of loss within 1 working day after his appointment but not later than 2 working day. Surveyor will assess the loss and collect all necessary documents from you.
- After completion of repairs, submit original repair invoice & payment receipt to us or to the surveyor.
- Our liability under claim will be released to you / financier within 7 working days after receipt of all claim document.
Download Contractor's All Risk Claim Form
Group Critical Illness or Personal Accident
Please call our call centre at 1800 123 0004 or email us at mycare@navi.com with the following information:
- Policy Number
- Name of the insured
- Date & Place of Occurrence of Critical Illness/Accident
- Details of Critical Illness/Accident
Download Critical Illness – Reimbursement Claim Form
Download Group Personal Accident Claim Form
Group Health Indemnity
Please connect with your TPA for all claim related information.
To know your TPA, please refer to the back side of your Health Card.
Download Health Indemnity - Cashless Request Claim Form
Download Health Indemnity - Reimbursement Claim Form
Empanelled TPAs
For Eastern & Northern States
Bihar, Jharkhand, Odisha, West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Chhattisgarh, Tripura, Delhi, Haryana, Jammu & Kashmir, Uttar Pradesh, Himachal Pradesh, Punjab, Chandigarh, Uttarakhand, Rajasthan
Raksha Health Insurance TPA Private Limited
Email: navigi@rakshatpa.com
Toll Free Number: 1800 180 1555
Website: www.rakshatpa.com
For Southern States
Karanataka, Andhra Pradesh, Tamil Nadu, Telengana, Kerala, Andaman & Nicobar Islands, Lakshwadeep, Puducherry
Family Health Plan Insurance TPA Limited
Email: navigi@fhpl.net
Toll Free Number: 1800 599 2488
Website: www.fhpl.net
For Western States
Maharashtra, Goa, Gujarat, Dadra & Nagar Haveli, Daman & Diu, and Madhya Pradesh
Paramount Health Services and Insurance TPA Private Limited
Email: Navi.gi@paramounttpa.com
Toll Free Number: 1800 2256 01
Website: https://www.paramounttpa.com/
Other Information
Download information on:-
- Day Care Procedures List: Download
- Non Payable List for Health Indemnity: Download
- Health Claims Process