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Careers at Coco by DHFL General Insurance

Careers with Us

Are you willing to look at it fresh and explore new perspectives? Only you can be the hero of your talent story. We are scripting a new story, which could be your career story too, we can explore it together. Work with US.

Current Openings

Job Title: Digital Experience Specialist

Location: Bangalore

Digital Experience Specialist is responsible for carrying out the online sales of the products and conversion of leads as assigned on time to time basis. He/she will use various ways to sell these products and services by calling, chatting, emailing reach to the target audience. Will also ensure that these customers are made aware about the products, their special offers, discounts, etc.

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Job Title:
Associate Manager – Fraud Control Unit / Closed File Review

Location: Bangalore

Within the insurance industry, insurers face a wide variety of issues. These include an increase in fraud at all stages of the insurance lifecycle, cost rationalization, and access to impartial tools which insurers can use to set internal targets.
The role requires in-depth knowledge of P&C claims settlement and market practices, understanding of fraudulent and illegal practices of P&C claims, quickly and effectively investigate claims and authorize claims for processing, review the claims file and the insurance policy to determine coverage. Candidates with 8 - 11 years of experience preferred.

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Job Title: Senior Executive - Banking and Reconciliation

Location: Bangalore

An important pillar of the Navi GI Finance team, this role is responsible for Bank reconciliation of collection & payment accounts, providing the credit confirmations for the receipts of funds & liaison with internal departments to ensure closure of the open amounts in bank recon. The desired candidate profile is someone with 4-7 years of experience (Candidates with start up experience preferred).

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Job Title: Manager/Senior Manager – Compliance & Corporate Legal

Location: Bangalore

- Compliance Reviews /Audit, Implementation of Regulatory compliance related to Insurance Act, IRDAI and other governing bodies Regulations/circular/guideline in various functions/departments of the organization

- Responsible for implementation of IRDAI Inspection and penalty orders and prepare and update of Compliance checklist

- Imparting regulatory training to stakeholders and circulating regulatory updates

- Regulatory Review of various functions and department with reference to the regulation/circular/guideline applicable to that specific department /function

- Relevant experience of 5-8 yrs

- Managing compliance module of the Company

- Monitor and update concerned team and management on AML / CFT issues

- Drafting of various compliance processes and policies for the company

- Drafting and negotiation of various legal documents and letters



Job Title: Executive - Operations (Inbound Voice)

Location: Bangalore

- Customer Handling skills: Able to manage stress, customer escalation and customer grievances

- Flexibility: Should be fine in working in shifts and rotational week offs

- Comm skills: Excellent spoken and written english skills

- Vernacular language: Language fluency in Malayalam/Tamil/ Kannada/ Telugu will be preferred

- Relevant experience of 2-5 yrs



Job Title: Manager /Senior Manager– Actuarial

Location: Bangalore

- Design of new age innovative products across all lines of business

- Active contribution in leading the development of product pricing and product filing for retail products including individual health insurance products

- Drive the actuarial implementation of Ind AS 117

- Assist the appointed actuary in annual valuation and statutory reporting

- Portfolio performance analysis and advisory

- Understand requirements of various teams (e.g. underwriting, finance etc.) and guide team to conduct required analyses

- Relevant experience of 7-10 yrs



Job Title: Executive - Digital Experience Specialist

Location: Bangalore

-To meet and try to surpass the monthly sales target and earn maximum profit margins for the organization

-To help customers understand the products offerings as per their requirements and respond and resolve all the queries raised by them

-To assist the Customers during various interactions and make sure that the customer satisfaction is enhanced during the entire purchase and servicing experience

-Constant efforts on keeping oneself updated with company’s existing and new products offerings, their benefits and features

-Prepare Sales reports, track and publish Individual and team’s productivity and performance

-KPIs in the form of Sales Targets / Lead Conversions, Customer Satisfaction, Daily productivity and Quality Scores

- Relevant experience of 2-4 yrs



Job Title: Manager/Senior Manager-Health Claims(Provider Networking)

Location: Bangalore

-End to end medical service provider relationship and networking process

-Network Management- Tracking and monitoring network hospitals, ensuring desirable network growth, tracking and management of contract/ tariff documents,

-Proven track record of having strong relationship with premier corporate hospital chains across all geographies in India

-Strong hands-on experience of provider empanelment and de-empanelment activities

-Well acquainted with provider due diligence process, provider fraud triggers, execution of bi-partite/ tri-partite agreements process

-Knows Hospital Information Systems, drive deep integration with the hospital systems to achieve highest process efficiency

-Excellent tariff negotiation skills with proven track record, ability to find win-win for both the parties in most situations

-Develops and applies strategies to deliver service level agreements on a day-to-day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc)

-Continuous engagement with important stakeholders at provider’s end to ensure early adoption of best practices from time to time

-Tracking of customer communication for effective grievance resolution within TAT & SLA’s

-Compliance- Through knowledge of regulations, guidelines is must to ensure process compliance all the time.

-Data analytics- Ensuring regulatory and management reports are prepared and submitted as per SOP’s/ regulations, continuous analytics to identify year on year medical inflation, leakages due to fraud, overutilization etc.

- Relevant experience of 10-12 yrs



Job Title: Associate-Financial Reporting and Control

Location: Bangalore

- Preparation of Financial Statements in IRDAI format

- Preparation of IND AS financials on quarterly basis

- Preparation of Public Disclosures for uploading on the Company Website

- Preparation of forms for BAP submission on quarterly and annual basis

- Supporting during the monthly financial closing activity

- Preparation of Quarterly Reinsurance Statement of Account

- Settlement of all the Reinsurance accounts and providing balance confirmations

-Liaise with Statutory Auditor for smooth closure of financials

- Preparation of quarterly Solvency statement

- Working on adhoc data request received from regulator

- Relevant experience of 2-3 yrs



Job Title: Senior Exec/Associate Mngr-Relationship Manager Health Claims

Location: Bangalore

- Handle customer grievance, policy servicing and claims query resolution

- Will be a subject matter expert on the Health products offered

- Hospital network relationship and coordination on day to day basis

- Guide the customer throughout the claims experience

- Understand the customer servicing need and provide appropriate solution

Skills required:

- Excellent communication skills, including writing reports and presentations

- Experience in handling customer grievance

- Good knowledge of Insurance products, regulations, guidelines

- Good knowledge of Claims processing practices

- Excellent command over spoken English and Hindi

- Qualification- Any Medical Graduate, (Preferably Physiotherapist, Dentist), Nursing Graduate

- Relevant experience of 2-3 yrs




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Navi General Insurance Limited
IRDAI Registration No: 155 | CIN: U66000KA2016PLC148551